The language of retail, defined.
The terms buyers, planners and executives use every day, with the formulas. Written for someone new to the numbers, or for settling an argument about which one is right.
Planning
How a year's money is set before anything is bought.
Open to buy
also OTBplanned sales + planned markdowns + planned closing stock − opening stock
The value of stock a retailer can still receive in a period and finish it at the stock level planned. Worked at cost, and normally recalculated each month against where stock actually stands rather than held as a fixed season budget.
Merchandise financial plan
also MFPThe sales, margin, markdown, stock and receipt figures for a year, set by month before the year starts. Every buying decision is measured against it.
Sales plan
Planned sales by month, usually built from last year's actuals plus a growth assumption, then shaped to the way the business trades.
Receipt plan
also Planned receiptsWhat needs to land each month to hold the stock position the plan assumes. The receipt plan is what the open to buy is drawn from.
WSSI
also Weekly sales, stock and intakeA weekly grid of sales, stock, intake and markdown, planned against actual. The standard in-season control document in UK and Australian retail.
Top-down and bottom-up planning
Top-down sets a total and divides it across departments and brands. Bottom-up builds the total from individual lines. Most businesses do both and reconcile the gap.
Pre-season and in-season planning
Pre-season sets the plan before trading. In-season re-forecasts it against what actually sold, which is where most of the money is saved or lost.
Buying and supply
How an order is written, confirmed and delivered.
Indent
also Forward orderStock written at market, months ahead of delivery, against a season rather than against current stock. Common in multi-brand fashion and the reason buying budgets have to be managed by season, not by month alone.
Market week
also Buy weekThe period when a season's collections are shown and orders are written. The buying decision is made here, usually faster and with less information than anyone would like.
Delivery window
also DropThe agreed period a brand will ship within. One order often arrives in several drops, which is why a commitment has to be planned against the months it lands in, not the month it was written.
Purchase order
also POThe formal record of an order placed with a supplier. In wholesale fashion the PO is frequently raised well after the order is agreed — sometimes not until the stock arrives — which is why a written commitment has to be tracked separately.
Minimum order quantity
also MOQThe smallest quantity a supplier will produce or ship. It sets the floor on how narrow an assortment can be.
Lead time
The time between placing an order and having the stock available to sell. Nearshore production runs weeks, long-haul production runs months, and the difference changes how much has to be committed on forecast.
Terms of trade
The commercial conditions attached to an order — payment terms, discount, returns, markdown support, delivery windows and cancellation rights. Often worth more than the price negotiation.
Consignment
Stock held by the retailer but owned by the supplier until it sells. It removes the stock investment and usually costs margin.
Sell-in and sell-out
Sell-in is what the brand sold to the retailer. Sell-out is what the retailer sold to the customer. A healthy sell-in with weak sell-out is a markdown waiting to happen.
Option count
The number of distinct choices offered — styles, or style and colour combinations. More options spread the same money thinner, so depth and breadth are traded against each other every season.
Size curve
How a quantity is split across sizes. Taken from what actually sold rather than what was bought, or the curve simply repeats last season's broken sizes.
SKU
also Stock keeping unitThe lowest level a retailer counts stock at — normally style, colour and size. Everything above it is an aggregation.
Stock
How much is held, how old it is, and how fast it moves.
Opening and closing stock
also BOM and EOMStock at the beginning and end of a month, at cost or at retail. Each month's closing stock is the next month's opening stock, which is why an error in one month carries forward.
Stock turn
also Inventory turnovercost of goods sold ÷ average stock at cost
How many times stock is sold and replaced over a period. Higher turn means less capital tied up for the same sales.
Weeks of cover
also Weeks on hand, WOHstock on hand ÷ average weekly rate of sale
How many weeks the current stock would last at the current rate of sale. Calculated in units rather than dollars where possible, so markdown does not distort it.
Sell-through
units sold ÷ units available
The proportion of what was available that actually sold. Always state the period and the base — sell-through on units received and sell-through on units sold plus on hand are different numbers.
Aged stock
Stock held beyond a set age, usually ninety days. The threshold is a choice, and continuity lines will sit in the pool without being a problem, so an aged figure is only useful once core lines are separated out.
Carryover
Stock bought for one season and still held in the next. Planned carryover is normal in core and basics. Unplanned carryover is last season's buying error arriving as this season's markdown.
Safety stock
Stock held above forecast demand to absorb variation in sale or supply. The cost of holding it is traded off against the cost of being out of stock.
Replenishment
also Core, continuity, never out of stockLines reordered against sale through the season rather than written once at market. They need a stock rule, not a buying decision.
Allocation
Dividing received stock across stores and channels. A good buy allocated badly performs like a bad buy.
Shrinkage
(book stock − counted stock) ÷ sales
Stock the system says is held that the count cannot find — theft, damage, miscounting and receiving errors. It comes straight off margin and is only visible at stocktake.
Line performance
Reading an individual style, and deciding whether to reorder, hold or clear.
Rate of sale
also ROSunits sold ÷ weeks on sale
How fast a line sells once it is available. The cleanest way to compare lines that landed at different times, because it removes the advantage of having been on sale longer.
Weeks on sale
How long a line has actually been available, from the date it became sellable rather than the date it was received. A line sitting in a stockroom is not on sale.
Full-price sell-through
units sold at full price ÷ units available
How much of a line sold before any discount. A line can reach high total sell-through and still have lost money getting there, which total sell-through hides.
Reorder point
The stock level at which a reorder has to be placed to arrive before the line runs out. Set from rate of sale and lead time together — either one alone gives the wrong answer.
Core and fashion
Core lines repeat season to season and are managed on a stock rule. Fashion lines are bought once for a season and managed on a markdown plan. Treating one as the other is the most common range management error.
Markdown ladder
also Markdown cadenceThe planned sequence of reductions a line moves through if it does not clear — the depth of each step and the weeks between them, set before the season rather than negotiated in panic at the end.
Terminal stock
also Run-out, residualWhat is still held once a line has finished its markdown sequence. It is the clearest measure of whether the original buy was right, and the only one nobody wants to look at.
Broken size
A line still holding stock but missing the core sizes. It reads as available and sells like it is gone, which is why unit cover alone overstates the position.
Margin and markdown
The difference between what stock costs, what it is ticketed at, and what it sells for.
Cost of goods sold
also COGSWhat the stock sold in a period actually cost. Whether freight, duty and landing costs sit inside it varies by business — agree it before comparing margin to anyone else's.
Gross margin
also GP%, gross profit(net sales − cost of goods sold) ÷ net sales
What is left after the cost of the goods, before operating costs. State whether it is ex tax, and whether returns are deducted.
Initial markup
also IMU(retail price − cost price) ÷ retail price
The margin a line is ticketed at before any discount. It is the ceiling on what the line can earn, not what it will earn.
Maintained markup
also MMUThe margin actually achieved after markdowns, shrinkage and discount. The gap between initial and maintained markup is the real cost of over-buying.
Markdown
original retail − current retail
Any reduction in retail price after a line has been ticketed and put on sale. Usually expressed as a percentage of sales so it can be planned.
GMROI
also Gross margin return on inventory investmentgross profit ÷ average stock at cost
What each dollar of stock returns in gross profit. The single most useful figure for comparing brands or categories that carry different margins and turn at different speeds.
Landed cost
The cost of a unit on the shelf — supplier price plus freight, duty, insurance and any handling. Margin worked on supplier price alone overstates itself.
Keystone
Pricing at double the cost price, a 50% initial markup. A convention rather than a rule, and a poor default where freight and duty are heavy.
Product profitability
What a product earns once the cost of actually selling it is taken off.
Contribution margin
gross profit − costs directly attributable to that product
What a line contributes once the costs it causes are charged to it. A high gross margin line that is bulky, heavily returned or always discounted can contribute less than a plainer one.
Cost to serve
Everything spent getting one unit to a paying customer and keeping it there — pick and pack, outbound freight, returns handling, payment fees, packaging. Rarely allocated to the product, which is why product-level margin is usually overstated.
Returns rate
units returned ÷ units sold
The proportion of sold units that come back. Online fashion runs far higher than store, and a line with a fit problem can read as a bestseller on gross sales alone.
Discount leakage
also Discount rate(full retail value of units sold − actual sales) ÷ full retail value
The gap between what stock was ticketed at and what it actually realised, across everything — planned markdown, promotions, staff and loyalty discounts, and price overrides at the till.
Net margin
What is left after cost of goods and the operating costs attributed to the sale. The figure that answers whether a line is worth repeating, which gross margin cannot.
Freight in and freight out
Inbound freight belongs in the cost of the product. Outbound freight belongs in the cost of the sale. Mixing them makes the margin on heavy or bulky lines look better than it is.
Supplier allowance
also Markdown support, co-opMoney contributed by the supplier against markdown, marketing or damaged stock. It is real margin and is frequently missing from product-level reporting entirely.
Trading
How the business read week to week, across stores and channels.
Like-for-like sales
also LFL, comp sales, same-store salesSales from stores and channels trading in both periods, so growth from new openings is stripped out. State the qualifying period — a store refit or a closure mid-period will move the number on its own.
Conversion rate
transactions ÷ traffic
The proportion of visitors who buy. The fastest lever in most retail businesses, because the traffic is already paid for.
Average transaction value
also ATV, average basketnet sales ÷ transactions
What a customer spends per visit. Moves on price, on units per transaction, or on mix — and the three call for different responses, so never read it alone.
Units per transaction
also UPT, items per basketunits sold ÷ transactions
How many items go into a sale. The measure of whether add-on selling and range adjacency are working.
Traffic
also Footfall, sessionsHow many people came in, counted at the door or as sessions online. Without it, a sales fall cannot be separated into fewer people or worse selling.
Mix
How sales divide across categories, brands, channels or price points. A flat total with a shifted mix is a different business from a flat total with a stable one.
Sales density
also Sales per square metrenet sales ÷ trading area
What a store earns from the space it occupies. The standard way to compare sites of different sizes, and the basis of most rent negotiations.
Year to date and last year
also YTD, LY, LFLYCumulative performance against the same period last year. Check the calendars align — a shifted Easter or an extra trading week makes a comparison meaningless.
Financial
How the trade reads once it reaches the board pack.
Trading P&L
Sales, cost of goods, gross profit and operating costs for a period, read as a trading statement rather than a statutory one. Most useful when it is current on any day of the month rather than assembled after it closes.
EBITDA
also Earnings before interest, tax, depreciation and amortisationA proxy for operating cash generation. Widely used in valuation, which is why it attracts adjustment — always ask what has been added back.
Stock-to-sales ratio
opening stock at retail ÷ sales for that month
How many months of sales are sitting in stock at the start of a month. The classic test of whether a stock plan is realistic before any buying is done against it.
Days inventory outstanding
also DIO, stock days(average stock at cost ÷ cost of goods sold) × 365
How long stock sits before it sells. The same information as stock turn, expressed in days, which is the form the cash conversation uses.
Cash conversion cycle
days inventory outstanding + days receivable − days payable
How long cash is tied up between paying a supplier and being paid by a customer. Supplier terms can matter as much to it as how fast the stock sells.
Working capital
Current assets less current liabilities. In retail it is mostly stock, which is why a buying decision is a cash decision whether or not anyone frames it that way.
Gross margin return on space
also GMROS, GMROFgross profit ÷ selling area
What the floor earns, rather than what the stock earns. Read alongside GMROI, since a category can be excellent on stock and poor on the space it takes.
Plan, budget and forecast
The plan is what was intended, the budget is what was committed to, and the forecast is what is now expected. They are three different numbers and arguments start wherever they are used interchangeably.
What changed for the retailers running these numbers live.